The concept of a digital receptionist is quite new, but there are now many businesses reaping its plethora of benefits. This is especially true for those who do not have the luxury of financial resources to employ a dedicated receptionist in the front office. Do you need to have a digital receptionist in the office? Keep on reading and we’ll let you know some of the signs that you should watch out for.
Expenses are Rising
Look at the financial reports of your business. If you notice that the expenses are not going anywhere but up, and the profits are suffering, it may now be about time to consider a digital receptionist to improve your visitor registration, such as with www.greetly.com. The initial costs will outweigh the long-term costs. It will be cheaper compared to employing a full-time human receptionist.
Business Image is Suffering
While there are many ways by which it will be possible to improve your business image, one of the easiest solutions would be by embracing a digital receptionist. This will help you to create a positive impression amongst your guests, especially potential clients. They will see your business as one that is tech-savvy. Also, because you are being innovative, this can also be a good way to increase your competitiveness.
Visitors are Complaining
Obtaining feedback from office visitors is important to identify potential areas for improvement. If the feedbacks show that your guests are not happy because of the long time they have to spend waiting in the lobby, take this as another sign that you need to have a digital receptionist. From the registration to the issuance of visitor badges, a digital receptionist will automate the processes and will significantly cut waiting time. This will help to enhance the visitor experience in the office, and hence, they will have lesser complaints.
Employees Feel Unsafe
When employees feel they are unsafe, their productivity and performance can suffer. Consequently, this will also have a negative impact on the profitability of the business. If you are thinking of ways to make them feel secure, a digital receptionist will help. This is better than having no receptionist at all. It will capture the pictures of those who are entering the office, which will also make it easy to track anyone who had access to the premises in case a crime has been committed.
Calls are Missed
Depending on the digital receptionist you will be using, they can accept calls round the clock. When the office is closed and someone called, it will already be missed. This can translate into a missed opportunity for the business. When you have a digital receptionist, on the other hand, the acceptance of calls can be automated. This is also a good way to improve customer experience as there is someone who will be always available to take the call.
If the signs above are evident, it is obvious that you need a digital receptionist! It is going to help transform the front office and provide your visitors with a better experience.